Support

Help & frequently asked questions

Can't find it here? Email support@synthsong.com. Copyright matters go to dmca@synthsong.com.

What counts as “AI music” on SynthSong?

Any original track where AI tools did a meaningful part of the work: generation, vocals, arrangement, or production. Fully human tracks aren't the focus here, but a human-written song with AI vocals absolutely is.

Which file formats can I upload?

MP3, WAV, FLAC, M4A and OGG, up to 60 MB per track. We create a normalized streaming copy; your original is kept privately and never served directly.

How long does review take?

Usually under 24 hours, often much faster. Pro artists are reviewed first. You'll see the status change from Pending to Approved in your studio.

Why was my track rejected?

The most common reasons are a recognizable cover or interpolation, a cloned celebrity voice, missing or implausible disclosure, or audio quality problems. The rejection note in your studio says which. Fix it and upload again.

Can I upload a cover song if I made it with AI?

No. Covers require mechanical licenses we can't verify at scale, and covers with cloned vocals are the fastest way for the whole platform to get sued. Original compositions only.

How are plays counted?

A play is counted after 30 seconds of listening (or 90% of a very short track), once per listener per track per 10 minutes. Bots and repeat-refresh tricks don't count and may get an account removed.

Someone uploaded my music. What do I do?

Use the Report link on the track, or email dmca@synthsong.com with the details listed on our DMCA page. Valid notices are actioned promptly and repeat infringers are removed.

How do I delete my account or data?

Delete individual tracks from your studio any time. For full account deletion or a data export, email support@synthsong.com from the address on the account.

Is there a mobile app?

The web player works on phones today. Add it to your home screen for an app-like experience. Native apps come after the catalog and audience are established.